Privacy policy

[Airconfit Ltd] ("we", "us") is the data controller for personal information collected through this website. Company number [Company no.]. Registered office: [Registered office address].

ICO registration number: [ICO registration number].

Contact us about privacy at info@airconfit.com.

When you request a quote or send a message: your name, email address, phone number, postcode, details about your property and requirements, your contact preferences and anything you choose to tell us.

Technical information: a one-way, salted hash of your IP address (we do not store the address itself) used for spam and abuse prevention, your browser's user-agent string, the page you submitted from and any campaign (UTM) parameters.

If you accept analytics cookies: anonymous usage information about how the site is used.

To respond to your enquiry, arrange a survey and prepare a quote — necessary to take steps at your request before entering into a contract.

To protect the site from spam and abuse — our legitimate interests.

To send occasional updates, only if you opt in — your consent, which you can withdraw at any time.

To meet legal, tax and regulatory obligations, including F-Gas record keeping where it applies.

We do not sell your information. We share it only with service providers who help us run the business — website hosting and database, email delivery and, if you consent, analytics — under contracts that require them to protect it.

We may disclose information where required by law.

Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement.

Enquiries that do not proceed: [retention period, e.g. 24 months] from last contact.

Customer records: for as long as needed to provide aftercare and meet legal obligations, typically [retention period].

Abuse-prevention hashes: [retention period].

You have the right to access, correct, erase, restrict or object to the processing of your personal information, and to data portability where it applies. Where we rely on consent, you can withdraw it at any time.

To exercise your rights, email info@airconfit.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Access to enquiry data is restricted to authorised staff and protected by authentication and database access controls. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

We may update this policy from time to time. The date at the top shows when it was last changed.