How we work
Plan. Supply. Install. Test. Care.
One point of contact, accountable for every stage — so what was designed is exactly what gets installed, and what gets installed is proven to work.
01 / 05
Plan
We visit, look at how each room is used, measure, and check insulation, glazing and orientation. From that we calculate the heating and cooling each space needs, plan unit positions, pipe routes, condensate drainage and the outdoor unit location, and confirm the electrical supply.
What’s included
- On-site survey and measurements
- Room-by-room heat-load calculation
- System design and a fixed, itemised quote
What you need to do
- Show us the rooms you want conditioned
- Tell us how you use each space
- Share any building, lease or planning constraints you know of
What you need to do
- Show us the rooms you want conditioned
- Tell us how you use each space
- Share any building, lease or planning constraints you know of
Survey 1–2 hours · quote within a few working days · Typical — varies by project
02 / 05
Supply
We specify equipment sized to the calculation rather than the largest unit that will fit. You will see the exact models in your quote, with their efficiency ratings and warranty terms, and we order once you are happy.
What’s included
- Equipment matched to the calculated load
- Efficient inverter systems
- Manufacturer warranty registration
What you need to do
- Approve the quote and equipment
- Agree an installation date
What you need to do
- Approve the quote and equipment
- Agree an installation date
Typically 1–3 weeks for equipment, depending on availability · Typical — varies by project
03 / 05
Install
We protect floors and furniture, mount units level and secure, route refrigerant pipework and condensate as discreetly as the building allows, and leave the space as we found it.
What’s included
- Dust sheets and protected surfaces
- Neat, concealed pipework where possible
- Compliant electrical and condensate work
What you need to do
- Clear access to the rooms and the outdoor unit position
- Make power available on the day
What you need to do
- Clear access to the rooms and the outdoor unit position
- Make power available on the day
Single room often 1 day · multi-room 2–4 days · commercial by schedule · Typical — varies by project
04 / 05
Test
Before anything is switched on we pressure test the system, evacuate it, and commission it to the manufacturer’s specification. We check airflow and temperatures, show you the controls and leave you with the documentation.
What’s included
- Nitrogen pressure and leak testing
- Vacuum and commissioning to specification
- Handover, controls walkthrough and paperwork
What you need to do
- Join us for a short handover
- Keep the paperwork for warranty and servicing
What you need to do
- Join us for a short handover
- Keep the paperwork for warranty and servicing
Included in installation time · Typical — varies by project
05 / 05
Care
We walk you through the system and its controls, register the manufacturer warranty and explain the simple care that keeps it efficient. Afterwards we are available for servicing, fault diagnosis, repairs and upgrades — including for systems we did not install.
What’s included
- System demonstration and maintenance guidance
- Manufacturer warranty registration
- Servicing, repairs and efficiency upgrades
What you need to do
- Clean filters as shown at handover
- Book servicing at the recommended interval
What you need to do
- Clean filters as shown at handover
- Book servicing at the recommended interval
Handover on completion · servicing typically annual · Typical — varies by project
Aftercare & servicing
Looked after, long after.
Annual servicing
Cleaning, checks and performance tests to keep the system efficient and protect the manufacturer warranty.
Filter care
We show you how to clean filters between visits — usually a five-minute job.
Leak checks where required
Some systems have legal leak-check intervals under F-Gas rules. We will tell you if yours does and keep the records.
Help when you need it
If something does not seem right, get in touch and we will advise on next steps.
Your fixed quote
What your quote includes.
A single, itemised price for the scope described. If something unexpected changes the work, we explain it and agree it with you first.
- The exact equipment, with model numbers and efficiency ratings
- All pipework, brackets, trunking and condensate materials
- Electrical connection work required for the system
- Pressure testing, evacuation and commissioning
- Removal of packaging and installation waste
- Handover, controls walkthrough and warranty registration
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